Privacy Policy

At Rex Ciborum Sales Kft., we work every day to provide more value to our customers. The processing of the personal data you provide is a key part of this commitment. We would like to assure you that your personal data is safe with us; therefore, we inform you about how we use your personal data in order to deliver an even better and more personalized customer experience.

What is this Policy about?

Your personal data is processed by Rex Ciborum Sales Kft. (registered office: 5900 Orosháza, Szarvasi utca 16., tax number: 29190052-2-04) as the data controller (hereinafter referred to as “we”).

When it comes to the collection, use, and protection of your personal data, acting correctly is our highest priority. For this reason, we have prepared this Privacy Policy (hereinafter referred to as the “Policy”), which:

  • defines the types of personal data we collect,
  • provides information on how we collect and use your personal data,
  • explains when and for what purposes we share personal data with other organizations, and
  • serves as guidance regarding your rights and choices related to your personal data.

This Policy applies to you if you use our services (hereinafter referred to as the “Services”). Use of our Services includes:

  • making purchases in our online store (hereinafter referred to as the “Website”), where this Policy is available, or
  • subscribing to electronic direct marketing communications, such as newsletters, which you may receive from us by email or SMS.

This Policy also applies if you contact us, or if we contact you, in connection with our Services.

Our Website may contain links to websites operated by third parties, which have their own privacy policies. As the content of websites operated by third parties is beyond our control, we accept no responsibility for such content.

We process your personal data in accordance with the General Data Protection Regulation of the European Union (EU) 2016/679 (hereinafter referred to as the “GDPR”) and other applicable data protection laws implementing or supplementing it.

Personal Data We Collect

This section describes the types of personal data we request from you in order to provide our Services, as well as other personal data we receive from other sources.

When you register for our Services, you may provide us with the following:
  • your personal data, including your postal and billing address, email address, telephone number, date of birth, and title;
  • your login credentials, such as your username and the password you have chosen.

When you make a purchase using our Online Shopping service, we may collect the following information:
  • information about your online purchases (for example, what you purchased and when and where the purchase was made);
  • information about your online browsing behavior on our Websites, including when you click on one of our advertisements;
  • information about the devices you use to access our Services (including system configuration and operation, IP address, browser type, the date and time of access to our Services, the address of the website from which you were redirected to our Website, other data transmitted via standard HTTP(s) request headers, and data necessary to maintain the online session after login)

When you contact us, or when we contact you, or when you participate in promotions, prize draws, or research or surveys related to the Services we provide, we may collect the following information:
  • personal data you provide about yourself whenever you contact us regarding our Services, such as by phone, email, or post, or when you communicate with us via social media (for example: your name, username, and contact details);
  • details of emails and other digital communications we send and that you open, including links you click on (for example, those that allow us to track whether and when you opened the communication);
  • your feedback and comments provided in customer research or surveys

How and Why We Use Personal Data

This section provides information on how and why we use personal data.

Why Do We Use Personal Data?

What Does This Mean in Terms of Personal Data Processing?

Why Do We Collect Personal Data in This Way?

Legal Basis

We Provide Our Services to You

Managing Your User Accounts

Processing Your Orders and Refunds

To manage your user accounts, as well as the products you wish to purchase and any orders or refunds you may request, we need to process your personal data.

Contract Performance:
We collect the following data:

  • purchase and transaction data,
  • contact information,
  • delivery/collection information.

Without this information, we would not be able to provide you with the products and services.

Ensuring and Improving Daily Operations

Operating and Improving Our Website

 To enhance the customer experience, we use cookies and similar technologies on our Website.
Some cookies are necessary, so if you wish to use the features of our Website, please do not disable them.

Legitimate Interest

Supporting the development and improvement of our product range, services, information technology systems, know-how, and communication with you.

The use of personal data is necessary for conducting market research, internal surveys, and development, as well as for improving our information technology systems (including security), product range, and services. This enables us to provide you with better service.

Legitimate Interest

Detection and Prevention of Fraud and Other Crimes

 It is important for us to monitor the use of our Services in order to prevent or detect fraud, other crimes, and improper use of our Services. This helps us ensure that you can use our Services safely.

Legitimate Interest

Disputes, Complaints, or Requests

To resolve complaints, legal claims, or disputes concerning you or us.

For example, if you are not satisfied with the products you purchased from us.

 Establishing, exercising, or defending legal claims; in certain cases, however, we rely on our legitimate interests or on specific legal requirements, based on which we may process your personal data to fulfill our legal obligations.

Which External Service Providers (Data Processors) Do We Use?

We use data processors to operate our website:

NAME CONTACT ACTIVITY
Pearl Marketing and Management Kft. 5600 Békéscsaba, Petőfi utca 4. 3. em. 9. Facebook maintenance
Aktiv-Digital Media Kft. 5600 Békéscsaba, Lencsési út 35-37. Webshop maintenance

Our Legitimate Interest in Using Your Personal Data

The cases mentioned above, where the use of your personal data is based on our legitimate interest, include:

  • meeting the needs of our customers, including providing our products and services;
  • advertising our products and services;
  • operating your user account, handling complaints, and resolving disputes;
  • understanding our customers – including their habits and behavior, what they like and dislike;
  • protecting and supporting our company, employees, and customers;
  • preventing and detecting anti-social behavior, fraud, and other crimes;
  • testing and developing new products and services, and improving existing products and services.

Processing and Protection of Personal Data

We understand how important the processing and protection of your personal data is. This section outlines the measures we use to ensure this.

We use computer security tools such as firewalls and data encryption, as well as physical access control measures in our buildings and records to ensure data security. Access is granted only to employees who need it to perform their work.

We employ physical, electronic, and procedural security measures for the collection, storage, and sharing of personal data. From time to time, we may request proof of identity before sharing your personal data with you.

While we use appropriate technical and organizational measures to protect the security of your personal data, please note that we cannot guarantee the security of personal data transmitted over the internet.

Retention Period of Personal Data

We will not retain your personal data for longer than necessary. The length of time this entails depends on several factors, such as:

  • the primary purpose for which the data was collected,
  • how long we have stored it,
  • whether there is any legal or regulatory requirement justifying its retention,
  • whether it is necessary to protect either you or us.

Right of Access

You have the right to request the personal data we hold about you. If you would like to receive a summary of the personal data we store about you, please send an email to kosa.pal@merian.hu.

  • Right to Rectification:
    What this right means:
    If you believe that the data we hold about you is inaccurate or incomplete, please contact us and we will correct it.

  • Right to Object to Processing:
    What this right means:

    • General objection – In this case, we will review your objection to the processing of your data. If your rights outweigh our interests in using your personal data, we will either restrict its use (see point 3 below) or delete it (see point 4 below).

    • Objection to direct marketing – If you object for this purpose, we will not use your personal data for direct marketing.

  • Right to Restrict Processing:
    What this right means:
    You may restrict the processing of your personal data in several cases, including (but not limited to):

    • You have successfully submitted a general objection (see point 2 above).

    • You dispute the accuracy of the personal data we hold.

    • Your personal data has been unlawfully processed, but you do not want it to be deleted.

  • Right to Erasure (“Right to be Forgotten”):
    What this right means:
    You may request the deletion of your personal data in several cases, including (but not limited to):

    • We no longer need to retain your personal data.

    • You have successfully submitted a general objection (see point 2 above).

    • You have withdrawn your consent to the processing of your personal data (and there is no other legal basis for processing).

    • Your personal data has been processed unlawfully.

  • Right to Data Portability:
    What this right means:
    Data portability is a new right in the EU that allows individuals to transfer their personal data between organizations. This right is free of charge and enables customers to switch service providers. It means that you should receive your data in a structured, commonly used, and machine-readable format.

    You can submit requests regarding your data to the following email address: kosa.pal@merian.hu
    You may request that a copy of your data be sent to you or to a third party.

  • Right to Lodge a Complaint with a Data Protection Authority:
    If you have a complaint, we would like to assist in resolving it, but you also have the right to submit a complaint to the relevant data protection authority regarding our processing of your personal data.

National Authority for Data Protection and Freedom of Information (NAIH)

address: Szilágyi Erzsébet fasor 22/C, H-1125 Budapest, Hungary
tel. +36 1 3911 400
Web: http://www.naih.hu/

If you have any questions about how we collect, store, or use personal data, please contact us.

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